Period
Account tier
Industry
Search account
Revenue & customer value
Monthly revenue by line of business
IDR billion
Stacked contribution of FCMT, IRAM and GHAM across the selected window.
Average revenue per account
ARPA, IDR billion / month
Revenue divided by the count of billing accounts active in that month.
TNPS composition by line of business
share of survey responses
Telkomsel Net Promoter Score = promoters − detractors, weighted by responses.
Collection rate — weakest accounts
collected ÷ billed
Ten accounts furthest below the 95% collection target in the selected window.
Voice of the customer
CES complaints by category
tickets, split by severity
Customer Escalation & Solution tickets raised in the selected window.
Social media complaints
posts mentioning an enterprise account
Negative and mixed-sentiment posts matched to an account, by channel and theme.
Churn propensity
Scored from CES complaint pressure & ARPA behaviour, with TNPS, collection and social signals
Where the risk sits
accounts by risk band
Every active account scored 0–100; bands are Low <25, Watch 25–49, High 50–74, Critical 75+.
Complaint pressure vs ARPA momentum
one dot = one account
The lower-right quadrant — falling revenue with rising escalations — is where churn starts.
Highest-propensity accounts
click a row for the full account file
Ranked by churn score; revenue at risk annualises the last three months of billing against the score.
Customer base forecast
Run-rate projection from trailing net adds
Basis
Run-rate window
Horizon
Run rate by line of business
Ask the database
Natural-language queries resolved against the account database
Prompt console
in-page query engine